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Development of after sales service system for Louis Pion
A subsidiary of Galeries Lafayette Group, Louis Pion is a leading retailer and fashion watch manufacturer. Headquartered in France, Louis Pion has more than 170 stores.
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Development of after sales service system for Louis Pion
A subsidiary of Galeries Lafayette Group, Louis Pion is a leading retailer and fashion watch manufacturer. Headquartered in France, Louis Pion has more than 170 stores.

A subsidiary of Galeries Lafayette Group, Louis Pion is a leading retailer and fashion watch manufacturer. Headquartered in France, Louis Pion has more than 170 stores. ERP used by Louis Pion did not cater to the unique requirements of After Sales Service process of Louis Pion. Because of lack of proper system, issues faced by Louis Pion were

  • Loss incurred due to lack of identification of watches that are under warranty
  • Inconsistency of processes across stores
  • Uncontrolled delays in servicing

To address the above issues, Louis Pion decided to custom develop an application. Multiple vendors were evaluated, Surya was selected based on the development approach, timeline and cost.

Project Execution

At beginning of project, Surya was provided with a high level functional specification. Basis this, Surya created a working prototype using AppBrahma tool, a Microsoft Visual Studio add-on that generates codes for online and batch programs. Once the working prototype was ready, a detailed discussion was conducted with Louis Pion key decision makers which consisted of CIO, Project Manager and IT Manager. Outcome of this discussion was a refined specification which included screen and workflow details. Prototype helped Louis Pion team to quickly finalize functional specifications.

Surya started development and test of core modules using AppBrahma. Post onsite installation, UAT was conducted iteratively by core team. Core team requested for further changes which were delivered during multiple UAT iterations. On acceptance, core team conducted training and the system went live with 5 shops, as pilot run. Few more changes were requested and delivered during this pilot run. Core team conducted training for remaining store users, post which the system went live across 170+ stores.

Louis Pion is using the After Sales Service (SAV) system for last 2 years without any major issue. Surya supports the system with continuous refinement and addition of new features, as and when identified by Louis Pion.

Timelines

Weeks taken to Go-Live from the contract finalization is 27, 25 weeks earlier compared to the original plan of Louis Pion.

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Benefits

Working prototype helped Louis Pion to conceptualize the system and Surya to understand the requirements Since parameter screens were quickly generated using AppBrahma tool, enough time was spent to refine core modules Faster development cycle Iterative UAT and parallel fixes helped to stabilize system with small set of users

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At NBS Bank we decided to engage the services of Surya Software Systems for their Bank Balance Sheet/Assets and Liabilities management system and we are happy to share that it was a great decision. We utilize their solution to assist us on optimizing balance sheet strategies with the enhancement of information as their system produces versatile and timely reports suitable for our departmental needs. Having this system enables us to focus on strategic and regulatory balance sheet management knowing that all the assets and liabilities management reports are automated and accessible through their application.
Our experience in working with Surya has been very positive and we would highly recommend them as they are able to accommodate all client needs without compromising their service standards.
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Neema Kitta Mojoo
Manager – Asset & Liability Management
““
In 2014, Doha Bank decided to move to a structured ALM solution and decided to implement Surya BALM. In addition, it was decided to procure a FTP system to meet the profitability measurement requirements. These systems were implemented successfully within in a short span of time in Qatar, Kuwait & UAE. A consolidator that aggregates ALM positions at the head office has also been implemented.
Surya has helped to significantly reduce the end of day processing time to under 45 minutes. Besides the central bank reporting, BALM has helped the bank produce Basel III liquidity reports. We are happy to have partnered with Surya, support from them has been reassuring.
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Gaurav Dhingra
Head of Financial Risk
““
I have been working with Surya Software for 15 years. There were several projects for various companies as different as Street lighting control systems or Watch Retail. The capacity of Surya to understand properly the issues related to specific businesses, to answer quickly to complex proposals, and to deliver on time appropriate developments, have given satisfactory and confidence to the end-users vis-à-vis Surya.
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CIO
““
Surya-soft’s BALM software provides Axis Bank with a Bank-wide asset liability management system capable of handling granular ALM data for both its domestic as well as overseas operations on a daily basis as well as consolidate liquidity positions using BALM consolidator. It offers the Bank an enhanced platform to meet its liquidity and interest rate risk monitoring and analytics requirements in addition to meeting regulatory and internal reporting needs
””
Pravat Dash
SVP & Head (Market Risk)
““
“Indo Zambia Bank is proud to mention that we are the first Bank in Zambia, to have implemented ALM to manage our balance sheets with the help of Surya’s BALM tool. The entire product cycle from sale to customization, development and Implementation was done within 6 months to take care of our immediate needs. Along with their BALM product, we went ahead to use other reporting products like FTP, Prudential, RCSA, Register incident, BASEL II etc due to their stupendous tech and efficiency of their tools. The team from Surya has been accommodative and reactive to our changes and went along with us to deploy solutions in a time-bound manner.”
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Harikrishna Bommareddy
CFO
““
At NBS Bank we decided to engage the services of Surya Software Systems for their Bank Balance Sheet/Assets and Liabilities management system and we are happy to share that it was a great decision. We utilize their solution to assist us on optimizing balance sheet strategies with the enhancement of information as their system produces versatile and timely reports suitable for our departmental needs. Having this system enables us to focus on strategic and regulatory balance sheet management knowing that all the assets and liabilities management reports are automated and accessible through their application.
Our experience in working with Surya has been very positive and we would highly recommend them as they are able to accommodate all client needs without compromising their service standards.
””
Neema Kitta Mojoo
Manager – Asset & Liability Management
““
In 2014, Doha Bank decided to move to a structured ALM solution and decided to implement Surya BALM. In addition, it was decided to procure a FTP system to meet the profitability measurement requirements. These systems were implemented successfully within in a short span of time in Qatar, Kuwait & UAE. A consolidator that aggregates ALM positions at the head office has also been implemented.
Surya has helped to significantly reduce the end of day processing time to under 45 minutes. Besides the central bank reporting, BALM has helped the bank produce Basel III liquidity reports. We are happy to have partnered with Surya, support from them has been reassuring.
””
Gaurav Dhingra
Head of Financial Risk
““
I have been working with Surya Software for 15 years. There were several projects for various companies as different as Street lighting control systems or Watch Retail. The capacity of Surya to understand properly the issues related to specific businesses, to answer quickly to complex proposals, and to deliver on time appropriate developments, have given satisfactory and confidence to the end-users vis-à-vis Surya.
””
Henri MABILLE
CIO
CLIENTS SERVED
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